SMS Messaging Policy

Effective date: June 12, 2026

ChairBack sends text messages on behalf of participating barbershops, salons, and similar shops — things like rebooking reminders, loyalty/rewards updates, and promotional offers from the shop you visit. These program terms apply to anyone who receives those messages.

Program description

Who is texting you: messages are sent through the ChairBack platform on behalf of your shop. The shop’s name appears in the message body.
What you’ll receive: appointment rebooking reminders, rewards and punch-card updates, and occasional promotional offers from your shop.
Message frequency varies based on your visit history and your shop’s settings. Typically a few messages per month at most.
Message and data rates may apply according to your mobile plan.

How you opt in

You receive messages only if you provided your mobile number to your shop and agreed to receive texts from them — for example when booking an appointment or signing up for the shop’s rewards program. Consent to receive texts is not a condition of purchasing any goods or services.

How to opt out

Reply STOP to any message to stop receiving texts. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After you opt out, you will not receive further messages unless you opt back in by replying START. You can also ask your shop to opt you out at any time.

Help

Reply HELP to any message, contact your shop directly, or email support@getchairback.com.

Carriers

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Privacy

Your mobile number and opt-in information are used only to deliver these messages and are never sold or shared with third parties for their marketing. See our Privacy Policy.