Terms of Service

Effective date: June 12, 2026

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN SECTION 18. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. Who we are and what these Terms cover

These Terms of Service (the “Terms”) are a binding agreement between you and ChairBack, a product of Eric Supply LLC (“ChairBack”, “we”, “us”, or “our”) and govern your access to and use of the ChairBack websites, dashboards, public shop pages, rewards pages, APIs, and related services (collectively, the “Service”).

ChairBack is a client-retention and loyalty platform for barbershops, salons, and similar appointment-based personal-care businesses. The Service can connect to your scheduling account (currently Acuity Scheduling), track completed visits, maintain digital punch-card balances, host a public page for your shop, and send text messages (such as rebooking reminders and promotional offers) to your clients on your behalf.

If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

2. The Service is a tool — your clients are yours

ChairBack provides software. We are not a party to the relationship between you and your clients. You are solely responsible for the services you provide at your shop, the appointments you schedule, the prices you charge, the offers you make, and every interaction you have with your clients. Nothing in the Service creates a partnership, agency, joint venture, franchise, or employment relationship between you and ChairBack.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract.
The Service is offered for business use by barbershops, salons, and similar appointment-based businesses located in the United States. It is not offered for personal, household, or consumer use.
You must provide accurate account information and keep it current.
You are responsible for safeguarding your password and for all activity under your account. Notify us immediately at support@getchairback.com if you suspect unauthorized access.
We may suspend or terminate accounts that violate these Terms or that we reasonably believe create risk or legal exposure for us, other users, or message recipients.

4. Client Data you bring to the Service

“Client Data” means information about your clients that is imported into the Service from your scheduling provider, entered by you manually, or generated by the Service on your behalf — for example names, phone numbers, email addresses, visit history, service names, prices, punch balances, redemption history, and any private notes you record.

As between you and ChairBack, you own your Client Data. You grant us a non-exclusive, worldwide license to host, process, transmit, and display Client Data solely to provide and improve the Service, comply with law, and as described in our Privacy Policy.
You are solely responsible for the lawfulness, accuracy, and quality of your Client Data. You represent and warrant that you have provided all notices and obtained all rights, consents, and permissions required by applicable law to collect your Client Data and to share it with us for processing as described in these Terms.
Private notes you record about clients are visible to you and anyone you allow into your account. Do not record sensitive personal information (such as health, financial, or government-ID information) in notes.
We act as a service provider / processor with respect to Client Data: we process it only on your instructions as expressed through the Service, we do not sell it, and we do not use your clients’ mobile numbers for our own marketing. See the Privacy Policy for details, including our subprocessors.

5. Text messaging — your responsibilities

The Service can send SMS messages to your clients on your behalf, from a telephone number shared across the platform, with your shop’s name in the message body. You are the sender of these messages. Telemarketing and text-messaging laws — including the U.S. Telephone Consumer Protection Act (TCPA), the FCC’s implementing rules, state telemarketing laws, and carrier and CTIA messaging guidelines — impose serious obligations and penalties (TCPA statutory damages can be $500 to $1,500 per message). By using any messaging feature you represent, warrant, and agree that:

Consent. For every client you message through the Service, you have obtained the level of consent required by applicable law for the type of message being sent — including prior express written consent for marketing or promotional messages (such as promotion blasts) — and you maintain records proving that consent.
Opt-outs. You will honor opt-out requests immediately, whether received through the Service (STOP replies, the dashboard opt-out controls) or directly from the client by any other means. You will not re-enable messaging for a client who has opted out unless that client has given new consent.
Content. Your messages, templates, and promotions will be truthful, not misleading, and will not relate to content prohibited by carrier or CTIA rules (including sex, hate, alcohol, firearms, tobacco, or cannabis content; illegal goods or services; or deceptive marketing).
Timing and identity. You are responsible for sending messages only at lawful times for the recipient’s location and for accurately identifying your shop in custom templates.
No guarantee of delivery. Messaging depends on third-party carriers and providers. We do not guarantee that any message will be delivered, delivered on time, or displayed correctly, and we may impose sending caps, filters, or suspensions at any time to protect platform deliverability and compliance.

We provide compliance-supporting features (automatic “Reply STOP to opt out” language, platform-wide opt-out enforcement, daily send caps), but these features do not make your messaging lawful by themselves, and we do not provide legal advice. Compliance with messaging laws is your responsibility. See our SMS Messaging Policy for the disclosures that apply to message recipients.

6. AI Receptionist and automated booking

The Service offers an optional, paid AI receptionist feature that can read and reply to text messages from your clients on your behalf, check your calendar, place, move, and cancel appointments, and proactively offer open appointment slots to your clients. The AI receptionist is an automated assistant powered by third-party artificial-intelligence models. It acts on your behalf and at your instruction: you choose to enable it, you configure the services, prices, and hours it works from, and every appointment it books, moves, or cancels is an appointment on your calendar with your client.

AI output can be wrong. Artificial-intelligence systems generate responses automatically and can make mistakes, including misunderstanding a request, quoting incorrect times, prices, or service information, booking, moving, or canceling the wrong appointment, double-booking a time slot, failing to respond, or failing to hand a conversation to you when it should. You must review the appointments and conversations it produces and correct errors with your clients directly.
You remain solely responsible for your calendar, your appointments, and every communication sent to your clients through the feature, exactly as if you had sent it yourself (including the messaging-law responsibilities in Section 5).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE TO YOU OR TO ANY CLIENT FOR SCHEDULING ERRORS OF ANY KIND ARISING FROM THE AI RECEPTIONIST — including double-bookings, missed, failed, or incorrect bookings, reschedules, or cancellations, incorrect times, prices, or service information, a failure to contact or respond to a client, or a failed or delayed handoff to you. Any dispute with a client arising from an action the AI receptionist took on your behalf is between you and your client.
Client messages handled by the feature are processed by our AI-model subprocessor to generate replies (see the Privacy Policy). We may suspend or limit the feature at any time to protect clients, platform deliverability, or compliance.

7. Rewards, punch cards, and promotions are your offers

Rewards, punch values, earn rules, and promotions configured in the Service are your offers to your clients. ChairBack only keeps score.
You are solely responsible for honoring rewards and promotions, for their terms and availability, and for compliance with laws that may apply to them (including consumer-protection, advertising, coupon, and gift-certificate laws in your state).
Punch balances and visit data may be affected by scheduling-provider errors, sync delays, webhook failures, or client mismatches. We do not guarantee that balances are error-free, and you remain responsible for resolving disputes with your clients about earned or redeemed rewards.
We are not liable to you or to any client for any reward or promotion, including any failure to honor one.

8. Public pages and your content

The Service lets you publish a public page for your shop (including a bio, hours, photos, logo, and links) and personalized rewards pages for your clients. “Your Content” means all text, images, logos, and other material you submit.

You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, and display Your Content for the purpose of operating the Service (for example, rendering your public page).
You represent and warrant that you own or have the necessary rights to Your Content, and that it does not infringe any intellectual-property, publicity, or privacy rights (this includes photos of clients — get their permission before posting them).
We may remove or disable any content that we reasonably believe violates these Terms or applicable law, or disable public pages entirely, at any time.
Personalized rewards links contain a private token. Anyone who has a client’s link can view that client’s first name and rewards balance, so share each link only with its client.

9. Acceptable use

You will not, and will not permit anyone to:

use the Service to violate any law or regulation;
send spam or any message to a person who has not consented to receive it;
upload content that is unlawful, infringing, defamatory, harassing, or deceptive;
probe, scan, or test the vulnerability of the Service, bypass rate limits or authentication, or access data belonging to another shop;
reverse engineer, scrape, resell, or sublicense the Service, or use it to build a competing product;
misrepresent your identity or your affiliation with any person or business;
use the Service for any purpose other than operating your own business’s client-retention program.

10. Third-party services

The Service interoperates with third-party services such as Acuity Scheduling (Squarespace), Twilio, Google (optional sign-in), and our hosting and database providers. Your use of a third-party service is governed by that third party’s own terms and privacy policy. We do not control third-party services and are not responsible for their acts, omissions, outages, data errors, or changes to their APIs. If you connect your scheduling account, you authorize us to access and process the data it returns (appointments, client records) to provide the Service, and you represent that doing so does not violate your agreement with that provider.

11. Fees

The Service is currently offered free of charge. We may introduce paid plans, fees, or usage limits in the future. If we do, we will give you reasonable advance notice, and continued use after the effective date of a fee constitutes acceptance. Carrier message and data rates charged to message recipients are always outside our control.

12. Intellectual property; feedback

The Service — including its software, design, themes, and branding — is owned by ChairBack, a product of Eric Supply LLC and its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, no rights are granted to you. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

13. Privacy

Our Privacy Policy describes how we collect, use, and share personal information, and is incorporated into these Terms.

14. Term, suspension, and termination

You may stop using the Service and close your account at any time by contacting support@getchairback.com.
We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, create legal or deliverability risk, or if we discontinue the Service. Where practical we will give notice and a window to export your data.
Upon termination we may delete your account data and Client Data after a reasonable period. Sections that by their nature should survive (including Sections 4–9 and 15–19) survive termination.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT MESSAGES WILL BE DELIVERED; THAT DATA SYNCED FROM THIRD-PARTY SERVICES WILL BE ACCURATE OR COMPLETE; THAT AI-GENERATED RESPONSES, BOOKINGS, OR OTHER AI-RECEPTIONIST ACTIONS WILL BE ACCURATE, COMPLETE, OR ERROR-FREE; OR THAT USE OF THE SERVICE WILL PRODUCE ANY PARTICULAR BUSINESS RESULT, INCLUDING CLIENT RETENTION OR REBOOKINGS. NOTHING IN THE SERVICE IS LEGAL ADVICE.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER ChairBack, a product of Eric Supply LLC NOR ITS OWNERS, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE AND (ii) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS APPLY TO ALL CLAIMS, WHETHER BASED IN CONTRACT, TORT, STATUTE, OR OTHERWISE, AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN FOR A SERVICE OFFERED AT THIS PRICE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Indemnification

You will defend, indemnify, and hold harmless ChairBack, a product of Eric Supply LLC and its owners, officers, employees, and agents from and against any claims, damages, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Client Data, including any failure to obtain required consents or provide required notices; (b) messages sent to your clients through the Service, including claims under the TCPA or similar laws; (c) your rewards and promotions, including any failure to honor them; (d) Your Content; (e) your services to and interactions with your clients; (f) your breach of these Terms or violation of law; or (g) actions taken by the AI receptionist on your behalf, including any appointment it books, moves, cancels, or fails to book.

18. Dispute resolution — arbitration and class action waiver

Informal resolution first. Before filing a claim, contact us at support@getchairback.com with a description of the dispute. We will try in good faith to resolve it within 30 days.

Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, in English. The arbitration will be conducted in the State of Delaware or, at your option, remotely by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or for unauthorized access to the Service.

CLASS ACTION WAIVER: ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.

Opt-out. You may opt out of this arbitration agreement by emailing support@getchairback.com within 30 days of first accepting these Terms, with the subject “Arbitration opt-out” and your account email. Opting out does not affect any other provision of these Terms.

19. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. For any claim not subject to arbitration, the state and federal courts located in Delaware have exclusive jurisdiction, and you consent to personal jurisdiction there.

20. Changes to the Service or these Terms

We may modify the Service at any time, and we may update these Terms from time to time. If a change is material, we will give notice (for example by email or an in-dashboard notice) before it takes effect. Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree, stop using the Service and close your account.

21. General

Entire agreement. These Terms, the Privacy Policy, and the SMS Messaging Policy are the entire agreement between you and us about the Service.
Severability. If any provision is held unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control (including carrier or third-party provider outages, internet failures, and acts of government).
Notices. We may provide notices by email to your account address or through the Service. Legal notices to us go to support@getchairback.com.

22. Contact

Questions about these Terms: support@getchairback.com.