Support
We're here to help. Whether you run a shop on ChairBack or you're a client tracking your rewards, reach a real person — someone reads every message.
Contact us
Email support@getchairback.com. This is our single support channel for shop owners, their clients, and general questions. Include your shop name (or the shop you visit) so we can find your account quickly.
We typically reply within 1–2 business days.
Account & data
You can delete your account and its data from within ChairBack at any time — no email required.
- Shop owners & managers: open your dashboard, scroll to the Account section, and choose Delete account. This permanently removes your login, every shop you own, and all of its clients, visits, punches, and nudges, and cancels any active subscription. It cannot be undone.
- Clients (rewards users): open your rewards page (the link your shop texted you) and use Delete my data to remove your rewards profile and history. You can also ask your shop to remove you, or email us and we'll take care of it.
Frequently asked questions
How do I stop text messages?
Reply STOP to any message to opt out immediately. See our SMS Policy for details.
I'm a client — how do I fix my rewards balance?
Your shop manages your punches and rewards. Contact the shop directly and they can adjust your balance from their dashboard.
How do I connect my scheduling or point of sale?
In your dashboard you can connect supported booking and calendar tools so visits sync automatically. If you don't see your provider, email us and we'll help.
How do I manage my subscription?
Subscriptions are managed on the web in your dashboard billing settings, where you can upgrade, update your card, or cancel at any time.
How do I delete my account or data?
See Account & data above — both shop owners and clients can delete everything from within ChairBack.